At Grace ER, we are available to answer all your questions.We are an emergency/immediate care facility where all patients are welcome. No appointments needed.
Q: What happens if you do not carry my insurance (out of network)?
A: Texas law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network.” According to Texas Guidelines, all insurance carriers are required to pay in-network benefits for any member presenting for emergency medical treatment. In fact, it’s the law that you must be reimbursed by your insurance carrier for your emergency room visit. The state of Texas empowers you to use “a prudent lay person standard” in considering what constitutes an emergency.
Q: What if I’m currently experiencing problems with my insurance company?
A: If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Texas Department of Insurance. State law requires patients to be reimbursed for emergency room visits by their insurance carrier. To learn more about the Texas Department of Insurance, please refer to their website at: http://www.tdi.state.tx.us.
Q: Do you provide emergency care treatment for children?
A: Yes. Our knowledgeable physicians are trained in pediatric emergency care to provide you and your child with immediate care in the event of an emergency or illness. Understanding that these situations can be scary for both parent and child, our facility is much calmer and less rushed than traditional emergency room settings. We even designate special rooms for our younger patients.
Q: What makes Grace ER Center different from traditional hospital emergency rooms?
A: Like hospital-based emergency rooms, we are open 24/7, but instead of the traditional chaotic emergency medicine and rushed atmosphere of a hospital, our board certified emergency physicians and staff will examine you within minutes of your arrival. We also take the time to meet all of our patients’ needs. No long wait times, no parking hassles, no stress. We offer clean, private waiting rooms – and experienced doctors trained to care for you in a calm environment. We will also follow up with your primary care physician to ensure optimum communication between all of your care providers.
Q: What forms of insurance do you take?
A: We accept all private insurance plans including Cigna, Aetna, Blue Cross/Blue Shield, United Healthcare, Humana and others. If you do not have insurance, we will work with you on a cash fee schedule to help you cover your visit. You’ll never encounter hidden costs or surprise fees. We accept all patients and an appointment is never necessary.
Q: What if my condition requires me to stay in the hospital overnight?
A: Because certain situations may require a hospital stay, Grace ER has made arrangements with local hospitals to make sure you are transferred to your desired hospital. If you need assistance choosing the hospital that is best for you, we’ll help evaluate your situation and provide you with expert suggestions.
Q: What happens if my condition requires further immediate care or surgery?
A: If your medical emergency indicates that you’ll need a more in-depth procedure that can only be provided in a hospital, we take care of all the details. You can bypass the hospital ER visit and be admitted the minute you arrive, where you will be promptly shown to your room. We can even provide practitioner referrals to make a smooth transition.
Q: What if I have questions about my bill and payments?
A: Medical billing can be a complicated process but the professional staff at Grace ER strives to be transparent with all of our billing for emergency medicine. If you have any questions regarding billing or whether or not we take your insurance, we encourage you to contact us. We will do our best to answer any questions you may have and look forward to serving you soon.