A: Texas law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network.” According to Texas Guidelines, all insurance carriers are required to pay in-network benefits for any member presenting for emergency medical treatment. In fact, it’s the law that you must be reimbursed by your insurance carrier for your emergency room visit. The state of Texas empowers you to use “a prudent lay person standard” in considering what constitutes an emergency.

A: If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Texas Department of Insurance. State law requires patients to be reimbursed for emergency room visits by their insurance carrier. To learn more about the Texas Department of Insurance, please refer to their website at: https://www.tdi.state.tx.us.

A: Yes. Our knowledgeable physicians are trained in pediatric emergency care to provide you and your child with immediate care in the event of an emergency or illness. Understanding that these situations can be scary for both parent and child, our facility is much calmer and less rushed than traditional emergency room settings. We even designate special rooms for our younger patients.

A: Like hospital-based emergency rooms, we are open 24/7, but instead of the traditional chaotic emergency medicine and rushed atmosphere of a hospital, our board certified emergency physicians and staff will examine you within minutes of your arrival. We also take the time to meet all of our patients’ needs. No long wait times, no parking hassles, no stress. We offer clean, private waiting rooms – and experienced doctors trained to care for you in a calm environment. We will also follow up with your primary care physician to ensure optimum communication between all of your care providers.